TeamSpeak - FAQ

FAQ The following list of Frequently Asked Questions is intended as the first resource for all TeamSpeak users.

TeamSpeak 3 (General)	16 Items
What license models are available for TeamSpeak 3? I am a Game Server Provider (GSP) or hosting company and want to offer TeamSpeak 3 as a FREE bonus to my game servers or to some other related hosting service I provide. Do I still need to be licensed? Where can I obtain technical support? How is TeamSpeak 3 different from TeamSpeak 2 and why did it take so long to release? Is TeamSpeak 2 compatible with TeamSpeak 3? Are non-profit communities and commercial entities (ATHPs) allowed to continue hosting TeamSpeak 2 servers? How long? Does TeamSpeak 3 introduce new codecs for better voice quality? Can I host both a TeamSpeak 2 and TeamSpeak 3 server on the same IP or physical machine? What is the difference between the "TeamSpeak 3 SDK" and the "TeamSpeak 3 Plugin SDK"? Will IPv6 be natively supported in TS3? I am one of the few non-profit organizations which was issued the old (no longer available) 5000 slot limit TeamSpeak 2 NPO license. Can I use this license with TeamSpeak 3? How does TeamSpeak 3 impact existing automation scripts or 3rd party tools? How can I integrate large existing user bases (e.g. from a forum/website/MMO) into the TeamSpeak 3 authentication system? How does the he authentication system of TeamSpeak 3 differ to TeamSpeak 2? I found a bug or have a feature request for TeamSpeak 3. What do I do? I use Spam Assassin or I've noticed I'm not receiving your emails. What can I do?

TeamSpeak 3 (ATHPs)	9 Items
Are there any recommendations or guidelines regarding the permissions system that I should be aware of as an ATHP? How do I apply for and ultimately obtain a TeamSpeak 3 ATHP License? ..and how does that relate to the $50 fee I have to pay when I "purchase" the TeamSpeak 3 ATHP Application? I just received a bill for ATHP licensing. How can I verify the charges? Is there some way to cross-reference the virtual server IDs I'm being billed for? I am one of many hosting companies which uses TCAdmin for provisioning and control panel services. Is TeamSpeak working with TCAdmin to ensure TeamSpeak 3 is supported? Can I offer both TeamSpeak 2 and TeamSpeak 3 to my customers? I am the owner of a successful hosting company but do not currently offer TeamSpeak hosting. Can I still apply to become an ATHP for TeamSpeak 3? I have a TeamSpeak 3 ATHP license yet I'm still not showing up on the map (Triton's ATHP Finder Tool). Why? How do license fees differ between TeamSpeak 2 and TeamSpeak 3? Is it possible to add resellers to my TeamSpeak license?

TeamSpeak 3 Non-Profit License (NPL)	8 Items
How do I obtain a Non-Profit License (NPL) so I can increase my max virtual servers to 10 and max slots to 512? What if I want to host more than 512 slots? I noticed my NPL is set to expire in one year. What happens when my NPL reaches this expiration date? What are the server and slot count limitations for a Non-Profit License (NPL)? Does a TeamSpeak 3 NPL (512 slot non-profit license) allow for advertising or the use of a Paypal donate button? Can I register for more than one Non-Profit License (NPL) if I have more than one project? Are non-profit entities allowed to host TeamSpeak 2 and TeamSpeak 3 at the same time? I have lost my Non-Profit License (NPL) licensekey.dat file. How can I retrieve it?

TeamSpeak 3 Technical Support (Client)	18 Items
Can I connect to a TeamSpeak 2 server using the TeamSpeak 3 client or vice versa? How do I transfer my Unique Identity (ID) to another PC? There is a password field in the connection and bookmark dialogs. But I read TeamSpeak 3 does not use passwords? How does TeamSpeak 3 user authentication work? Is it possible to run multiple TeamSpeak 3 client applications? I don't like the default soundpack, or I'm looking for additional skins, plugins, language support, or other customization options. Where can I find these? Does TeamSpeak 3 offer text-to-speech (TTS)? If so, how do I use it? I installed the client but the plugins are not activated. How do I activate them? The TeamSpeak 3 client application has crashed! How can I help? When I connect to a server (and particularly a heavily populated one) the client provides too many spoken notifications about users joining or leaving. This is annoying. How do I turn them off? How do I move my unique identity to another computer or create a backup? How does the ban system work? How do I write my own plugins? Where is text-to-speech (TTS) on Linux? How can I view my printf plugin debug output? I am using TeamSpeak 3 RC1 or greater. How do I enable the advanced permissions system? On Mac OS X my Hotkeys do not work when TeamSpeak does not have the focus How do I make myself (and then someone else) a server admin?

TeamSpeak 3 Technical Support (Server)	13 Items
What is the default permission set in a new TeamSpeak 3 server installation? I'm about to upgrade my TeamSpeak 3 Server. What can I do to make sure my permission system is upgraded autmatically? Which ports are being used by the server? How do I create a new virtual server? How can I link to my TeamSpeak 3 server on my webpage? I am a Server Admin but still cannot access everything because of insufficient permissions. How do I fix this? How can I restrict access to my TeamSpeak 3 Servers? On Unix the server terminates on startup and the message reads "Server() error while starting servermanager, error: instance check error". How do I fix this? How do I modify a virtual server's max clients (max concurrent user connections)? What codecs are supported? Can I upgrade my TeamSpeak 2 server database to TeamSpeak 3? How do I delete an existing virtual server? I am on a Mac and I have downloaded the licensekey.dat file but my server is not accepting it. How can I fix this?

TeamSpeak 2 (Licensing)	15 Items
Who needs to pay for licensing? I've been hosting servers for at least a month or longer. Will I have to pay for all the back-owed licensing fees? Why am I getting billed for six months of usage? I am a Non-Profit Organization (NPO) that wishes to exceed the 1000 slot limit. Is there a license available for my situation? What is the cost of licensing TeamSpeak? I have a server with multiple IP addresses (multi-homed). Which IPs should I add to the billing system? Will I be charged double if I list all IPs? As an ATHP I understand the billing system is based on average monthly slot count. What does this mean and how exactly do you know how much to bill me for? How do I buy a license or apply to become an ATHP? The EULA (End User License Agreement) and pricing pages, etc. commonly refer to 'slots'. What exactly is a 'slot'? I am a commercial (for-profit or for-gain) hosting entity but I do NOT charge anything at all for my TeamSpeak servers. Do I still need to pay or obtain an ATHP license? How do I get my company back on the Authorized Hosters list? As an ATHP, if I have any servers in a 'stopped state' (i.e. configured but not running/active) will I be billed for usage? Is there a minimum licensed slot count required in order to be considered an ATHP? As an ATHP, what if the new billing system tries to bill me for an incorrect amount? Will there be anything in place that will allow me to dispute the charges? I recently sent an email regarding a billing inquiry. When can I expect a response?

TeamSpeak 2 Technical Support (General)	9 Items
How much bandwidth does TeamSpeak require? My server is getting hacked, is there a vulnerability? How can I use a DNS hostname instead of a (dynamic) IP? What are codecs, and how do they differ? So is there a "free" way to get a DNS name even behind a dynamic IP? Can I display the server's status on my homepage? Where can I find technical support? Is there a Mac client/server for TeamSpeak? What is the meaning of DNS and how does it work?

TeamSpeak 2 Technical Support (Client)	16 Items
How can I connect to a TeamSpeak server via a webbrowser? Which ports does the client use? How can I register with a server? I have problems with a game and the Linux client when using ALSA. How to fix? My mates tell me I produce echos. How to fix? When I try to connect to a TeamSpeak server I keep getting the message 'No reply from server'. What does this error mean? How do I set the codec I want to use? When I try to update the Web Server List I keep getting the message "Error getting list". How to fix? When I try to connect to a TeamSpeak server I keep getting the message "Got a bad response from the server". What does this error mean? How can I find the clients configuration file called 'TeamSpeak.Conf'? My in-game controls are messed up while I'm using the TeamSpeak client. How to fix? What do the letters behind the channels and nicknames mean? When I'm using the Windows client my PC reboots randomly. How to fix? Where are my client's log files? When trying to enter a server or channel the client gives an error message 'Codec not supported'. What does this error mean? I'm getting disconnected randomy with the message "Connection timed out". How to fix?

TeamSpeak 2 Technical Support (Server)	21 Items
Which ports does the server use? Some people can't connect to my server, some can. How to fix? Where can I find my superadmin and admin password? Can I use the TeamSpeak server on my webspace? How do I configure so that the server allows WAN access? How do I get a banner on my server? How do I unpack the Linux server? How do I set the visibility of people in channels? How can I recover my superadmin or admin password? Why is my server unable to detect my external IP? Can I install TeamSpeak as a Windows service? How do I set the max. users to another value than 16? My TeamSpeak server does not allow the use of '()[]{}' in nicknames. How to fix? How can I access my server via MS Telnet? Which options can be placed into the 'server.ini' file and what do they do? My server shows multiple IPs. Which one do people have to use? Where are my servers's log files? When starting up the Linux server it posts "Runtime error 234". How to fix? How can I enable the servers enhanced logging capabilities? I can not start the Linux server after upgrading my kernel. How to fix? When I try to start my Linux server I keep getting the message "Runtime error 0". How to fix?

Website	3 Items
I keep getting an error when trying to download the TeamSpeak client and/or server. How to fix? May I use the TeamSpeak logo on my website? Why was my forum post deleted?